- They breached their own contract by failing to arrive in their own pickup window.
- They performed a bait-and-switch maneuver on me. Zack M. (the driver) said Larry didn’t know what he was talking about when we originally contracted $2,900 for 300 cubic feet. He said they needed to retire Larry. Zack said we’d need to move 600 cubic feet instead, for $6,240.
- They committed fraud by charging me to move 600 cubic feet of household goods, which I later measured to only be 185 cubic feet total.
- Larry, Zack M., and Lily M. lied and breached the contract by promising me a special TV shipping box. Zack M. (the driver) refused to honor the contract, even when Lily M. (a manager) told him over the phone he would. Instead, he wrapped our large flatscreen television in a blanket. The TV was, of course, smashed in the shipment. When I later brought this up with Nancy A, she acknowledged they breached the contract, but refused to do anything about it. Instead, she told me to file a claim with the rest of the furniture they’d damaged or destroyed (which was nearly all of it).
- They charged me a meaningless “bulky” fee for two items: a table and an armoire. Nancy A. admitted this fee did not go to any additional manpower or packaging for large items. I determined it was just an excuse to pocket an extra $600...especially since they damaged every side of the armoire and completely destroyed the table. To be fair, they did later refund $300 for the table since Zack had lied that it was a bulky item.
- But, for that refund above, Nancy A. refused to put it in writing. And, in fact, she later lied and, instead, doubled-charged me an extra $600. Nancy would not answer my call to discuss, so I talked to the manager, Julia. She later told me I’d been accidentally double-charged instead of refunded. Later on, Nancy would lie yet again that “my manager gave you a Discount [sic] of $600”, when, in fact, I was just trying to get her to honor the refund she’d promised in the first place. It was definitely convenient for Alliance Movers that they didn’t put any of it in writing.
- Alliance Movers breached their contract by refusing to re-assemble any of the furniture they’d taken apart
- Alliance Movers breached their contract by refusing to place the furniture. Their contract says the first flight of stairs is supposed to be free. Instead, I have a large, damaged armoire sitting by the front door. This is further evidence of the point above that Alliance Movers takes $300 for “bulky” furniture and just pockets the money.
- As I tried to discuss all these failures above, Nancy lied that she could no longer talk to me, because their contract was with my wife…even though I signed the contract and forms (my wife made the original phone call).
- Of the 23 boxes they were paid to deliver, all 23 were damaged. Of those, 14 were significantly damaged.
- Of the 18 pieces of furniture they were paid to deliver, 14 were either damaged, lost, or completely destroyed.
- They failed to properly tag about half of my items.
- Observation: After about 15 moves in my life, much of the damage to the boxes above looked to me to be intentional (I’m guessing due to the argument I had with Zack M. and Lily M.). Most box damage I’ve seen comes from scrapes and drops, with dinged corners or scratches. Here, the severe accordion-like damage looks to me like they were thrown and/or crushed.
To date: Larry has yet to return our calls (left him three messages). Lily M. has not called me back as she promised. Nancy A. has not called me back to address the fraudulent moving charge for 600 cubic feet, their breach of contract to re-assemble furniture, their breach of contract to place the furniture for free, the breach of contract for the TV box, or their breach of contract to pick up my items in the agreed upon window. ~Burke
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