Best financial institution in Miami, Florida (FL) 2025

I give it one star because there are no options for lesser tiers. I just had a ghastly experience at this particular branch earlier today. My elderly mom and I had to get some transactions done and we had the misfortune of being "helped" by the worst possible teller in banking history. This person not only made mistakes identifying the correct accounts but she also made incorrect deposits which were later , of course, remedied. However, instead of adopting an apologetic attitude, she took on a "no big deal" demeanor. This in itself is questionable but no great breach: fine. The main problem to which I wish to call attention is her bad attitude and the fact that she engaged in the rudest of behavior with my elderly mother, indulging in an arguing match with her. When I called attention to her mistakes, she became defensive and irate and loudly spoke over me. I forego a description of this person (or even naming her) other than that she is a female and was on counter duty Friday 09/16/2022 early morning. One would think that Regions trained their staff to a much higher level of professionalism and proficiency. Alas! too much to ask, I suppose. ~J.C.

This is one of the worst regions I’ve encountered. When I made the decision to open a regions I had an option between regions and Bank of America, I chose regions. I first started using my account when I was in fort myers. I loved my bank lady. Time passes unfortunately I got robbed at larceny I was so distraught I didn’t do anything until I decided 3 days later to go to this bank and let my bank know with a police report . An older lady straight up told me she didn’t know what to do and what was best to go back to the bank where it happened? Okay? But can you Atleast mark it on the notes let them know that I was here and tried to report it? No. They made me go back to the bank where the other people called the cops and kinda of helped me more than this bank. Oh and just yesterday I went cause I needed a temporary card— AGAIN; they don’t do that. So what’s the point of this bank? If they can’t do anything. Hopefully I can save someone from wasting their time and going here. ~genesis

Be aware of this branch. The cashier Destiny cruz and the manager were very rude. They hold my cashier check forever eventhough it was a cashiers check!!!!!!. Still waiting for my money. They have tried everything they could to hold the funds forever!!!!!!! ~Oh