appreciate and respect the care that has been afforded to me by Cuba and Moe at your ??????? store. They have been relentless in helping me with a few issues that have arisen with my new phone. I am a 75 year old handicapped individual who spent over 150 days in hospitals and rehabilitation centers over the past year due to a series of heart problems I replaced my previous phone in November of last year at your????????? store and developed an issue with my the new phone a few months ago whereas the ring volume would suddenly drop to either an extremely low volume or not at all. This was causing an issue with my relatives who live out state when they were calling me and not getting any response so they would contact my neighbors to check on my wellbeing and when the neighbors were unavailable they would contact the police. I had to have neighbor(s) drive me from one store to another in trying to resolve the problem. After visiting 6 neighborhood stores to no avail l finally took a trip to your corporate store located on Missouri Ave in Clearwater dt0 I kept trying to explain my problem is to your people BUT it took 3 trips to the corporate store which resulted in various clerks spending 5 to 20 minutes with my phone and telling me the problem was fixed (some times for a day other times maybe a week) Kimberly, Clearwater Corporate Store Manager worked on it a few times and the problem was finally elevated to Michael Sing. After a few conversations with Mr Sing my problem was finally resolved and l was issued a new phone. I have currently been having a few issues ~Chuck