I brought my 90 year old Mom in on a Saturday, as we needed to take a look inside her safety deposit box. My Mom has been a loyal customer since 1965. When we got there, while there were perhaps a dozen people standing in line for a teller, there were only two people in front of us waiting for the other bank representative (an Annette Lago). The rep took the first woman to the vault for her safety deposit box. I turned to talk to my Mom for 10-20 seconds, and next thing we knew, one of the women who was previously in the teller line was getting helped in our line, with the rep not having any regard to the sweet African American woman in front of us (who appeared uncomfortable with being cut in front of), or ourselves. I said: “Am I missing something here? We’ve been in line here, and I’m with my 90 yr old Mom.” The rep told us: “Well, she was her about a 1/2 hr ago, so she was here before you. You can go sit down if you’d like, and I’ll find you.” Who on Earth cares whether someone was there 1/2 hr before? The woman had gotten into a new teller line, which she had been in for awhile. Which means you don’t get to cut in the previous line. I don’t blame her. This is a matter of terrible customer service, and a rep who has no clue. If she did have a clue, she would have told the other woman to please get in line, as she’s now helping two others. She not only needs common sense, but an improvement in her attitude as well.
BoA’s only saving grace is that the one who ended up taking care of us, Esmeralda Lopez, was really wonderful in every regard. ~John
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