Best restaurant supply store in Ball Ground, Georgia (GA) 2024

Honestly really disappointed with this company and the customer service. I originally placed an order speaking to someone online and asked many questions regarding the product I was purchasing. Not only was I guaranteed that the product I was ordering was completely sealed and had no hole in the lid I was purchasing, I was also guaranteed a full refund if these lids do not fit my product. I opened one case of 1,000 lids and touched 1 single lid to ensure these fit my product. I then placed this lid back in the box. Meanwhile the other 999 other lids were UNTOUCHED. Well shocker, these did not fit. After speaking with someone from the company and explaining what happened I asked if I could return and get my refund they then proceeded to tell me I did not need a tracking slip to return my products, but to simply take this to FedEx and that I was “all set”. I had to pay $60 out of my own pocket just to ship this back to the company. Today I received a “partial refund” from only 1 case of unopened boxes and the shipping that I paid to originally ship these to my business. After speaking with the supervisor I am completely disappointed in the conversation. Do better. Educate your team members and do not make guarantees that you are not willing to keep. I won’t be recommending or a returning customer from this company again. ~Jade