The reason I’m writing is this is the second time it’s happened. My Amazon packages and other things arrive generally on time. However, where UPS drops the ball is my refrigerated, time sensitive, $5k medication (yes, it’s that expensive). This is the second time they’ve delayed it. It’s shipped overnight express so it can arrive safely in 24 hours. Now it’s approaching 48 hours and there has been no delivery. The first time this happened it was warmer weather and I called and harangued them and received it by 9pm that day before the ice packs completely melted. However, I couldn’t do that yesterday so now my package will arrive today (hopefully) and I hope it will be usable and the ice packs still cold. If not, I will miss my dose day and be in pain while I wait for another one to be shipped from the pharmacy. I’ll be calling the pharmacy to inform them of this malarkey and encourage them to discontinue using UPS for jeopardizing their expensive medication and their patients’ health. If this was an an Amazon package, I wouldn’t care about the delay, but it’s my health and UPS is once again messing it up.NOTE AFTER THE AUTOREPLY: I spoke to UPS both a customer service rep and local rep and it wasn’t much better. They threw insincere customer service remarks at me and rushed me off the phone. Do better. ~Stephanie

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I can always either find what I need by reading their aisle labels or ask their super friendly staff. The staff always goes the extra mile to help carry your purchases out to your car when you're like me with a disability. Even when you have to call them about a part you need they are really good about having it already or they can have it sent to this store from another store or from the manufacturer. 9 times out of 10 they have discounts on their website if you want to buy it that way. You can have it shipped to you or go pick it up in the store. Can't beat that!! ~Donna

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