Extremely disappointed and frustrated!
I called Pure Auto Performance yesterday and spoke to someone about getting the all-in-one package and was told to come in tomorrow, the earlier the better. I live in Atlanta btw other obligations and fighting the morning trafic, the earliest I could get there was 10am. I originally chose this location because of the outstanding reviews/prices and figured it was worth the drive.
When I arrived there were no other cars being worked on, but there probably were some appointments booked. I did try to book an appointment online with no success, the page kept timing out. I told the mechanic I wanted the all-in-one package to which he replied, "I don't know what you are talking about". I told him it's on your website & I called about it yesterday and was told to come in today. I had to pull up the website and list off what the all-in-one package includes for him. The mechanic told me that the individual who does the alignment (which is included in the package) wasn't there and that I'd have to wait for an undisclosed amount of time for him to get back in order to do that.
The next issue was that in order to change my Headlights my car needed to be dropped off and left. I knew going into this that I'd be there for a while, but leaving my car overnight for a package that includes it and doesn't list a overnight requirement is weird. Also FYI, I was told they do not provide bulbs for front/rear lights so you must bring your own. Website does not mention this. Luckily I had my own bulbs but could not leave my car overnight.
So even more frustrated but not wanting to have driven out to Covington Georgia for no reason, I asked how much a Oil change would be. Was told $40, it cost me $25 in Atlanta.
The mechanic then told me for an oil change ($40), alignment (listed for $150 on website), and bulb replacement (unknown price but having my own bulbs and just paying for labor) would be $250. So unless the labor is $60 I'd be better off paying separately for each service. Also with the all-in-one package being $380 & offering seven more features this seemed absolutely ridiculous.
So I just left. I can't believe I drove out here just to be treated like a idiot and ripped off. Service: General repairs & maintenance ~Angela
auto repair shop
used tire shop