The service manager at this location, Noel, demonstrated the most vile behavior and customer service I have ever witnessed.
I brought my car here on Friday July 16th, 2022 to be serviced. Upon inspection, Noel found that there was an issue with my wheel bearing which needed to be replaced. Cost of the part= $147. Price for labor= $500. Diagnostics= $90. After all the extra pricing, the job came out to $900. I was desperate to have my car fixed this day. I agreed to the job.
3 hours later, I get a call that ANOTHER part has been broken, the knuckle which holds the wheel bearing had snapped off in the middle of the job. Noel told me that this part that had been damaged needed to be ordered and wouldn’t be in until the following Monday. Due to me now being inconvenienced for the entire weekend and now needing a ride back home, I called my mother and two other members of my family to help resolve the now heightened issue. I no longer wanted to get my car serviced at the location since there now has been additional damage done to the car.
Noel was patronizing, saying that I could not get my OWN car back and refused to do the additional labor (unless I paid) to put the wheel back on the car to have it towed to a different shop. I had to call the POLICE to even get my car back. After lots of back and forth, Noel finally agreed to lower the cost and service the car as originally intended.
HOWEVER Noel’s patronizing didn’t stop there. Speaking over my mother and other women in the shop, talking down, and even THREATENING myself with comments such as ”We don’t call the police over here” and “I’m Jamaican, I don’t play” You don’t play about what Noel? I defended my mother, saying African Americans are also to be respected due to the frontier of civil rights held in this country. Noel replies by saying “AFRICAN AMERICANS ARE LAZY AND HAVE DONE NOTHING”. He begins questioning what rights have AAs fought for, and even defends himself by saying “Kanye said it”
I have never seen such ignorance on full display coming from a service coordinator of a business establishment. The high priced bill and confiscation of my car was one thing, and could be resolved civilly. BUT
Xenophobic and misogynistic comments however, I can NOT stand beside. DO NOT HAVE YOUR CAR SERVICED HERE. You will be overcharged, and even worse, if African American, will be seen as “lazy” and “does nothing”. Anyone who stands against xenophobia and misogyny should STEER CLEAR! Service: Tires ~Kierra
auto repair shop
brake shop
muffler shop
oil change service
tire shop