Best car rental agency in Villa Rica, Georgia (GA) 2024

Extremely horrible service! I was in an accident at 8am in the morning. My insurance company set me up with this location, they first tried to pass me and my wife on to another location, but after getting ignored by the other location, they were forced to do their job. By the time they picked us up it was almost closing time! When we get there we see a lot full of cars but they told us all they had was a vehicle we had to pay additional money for. When we tried to explain the situation, especially the fact that we were from Alabama, we just got into a bad car accident, I was still a bit confused because of the concussion. They still seemed like they didn’t care, essentially telling my wife and I either we take the truck and have to pay the extra money or be stranded in Villa Rica, GA after traveling on the Red Eye to get back to my students for finals, or be stranded! This is sad and upsetting that a company or even a group of people employed by this company show such cold hearted actions. This isn’t the customer service I expect after suffering such a traumatic experience in which my wife and I suffered injuries and then be forced to pay out of pocket extra! I will forever take my personal and companies business to someone else if this is what we can expect from Enterprise! ~Romeo