Best handicapped transportation service in Boise, Idaho (ID) 2024

Used their service twice (2 weeks before this episode) without issue. However on 3rd request... My wife's recovering from foot surgery. Needed transport to her Doctor (for post surgery examine). Called and placed order 24 hours in advance. requested transport BOTH WAYS (from our home, to Doctors office and then back again, about 1.5hrs later). Driver was 30min late with pickup (which made her late to her appointment). after leaving her at the doctors office, never returned at scheduled time to be picked up (for return home). Question: would you not think that 'IF' you drop a patient off at the doctors, you NEED to come back and get them??? no call or followup. we will never use this service again. lots of other competitors out there. ~MrOilseed