Best glass repair service in Alton, Illinois (IL) 2024

I made an appointment to have my windshield replaced on my F-150. It was great because they handle all the negotiations with the insurance. I dropped my vehicle off in the morning and got a call around lunch that they did not have the correct windshield in stock because the f-150 had 2 different types of windshields. They told me that when I typed in my VIN number that there were 4 extras numbers that I didn't include so they weren't sure which windshield I needed (even though I typed the number directly from my insurance card). The frustrating part is if I didn't include all the information they needed online, why didn't someone call me and ask before I took my vehicle there? My appointment was more than a week after I initially scheduled it so there was plenty of time to reach out. I asked them that exact question and they didn't have any answer to why they didn't reach out to make sure. So, I had to reschedule for the following week. The second time the process went very smooth and I was happy with the service. Service: Auto windshield replacement ~Tyler