Best car repair in Champaign, Illinois (IL) 2024

I made an appointment for an oil change here a couple days in advance. I was told that the earliest they could make the appointment was at opening on a Saturday, which I agreed to since I thought that would put me first in line and make the service faster. When I came in (on time), I was informed that there were two customers in front of me, and that it would take some time to finish with my car. I was confused on why they would triple book an appointment slot if they didn’t have the resources to get everyone out in a reasonable time, but I complied. I mentioned at this point that my car needed a windshield washer fluid refill, and was assured by the worker that it would be taken care of within the oil change and inspection service. I was then told that it would be best to come back later instead of waiting at the shop, so I went home on public transport in 15° weather. It took them over 2 hours for just an oil change, despite me making an appointment ahead of time. When I picked up my car I saw they didn’t even have the courtesy to refill the windshield fluid like they said they would. I feel like this wasn’t much to ask considering I paid over $120 for the service. They may have done a lovely job on the oil change, but the customer service at this location is lacking. If you choose to go here for repair, don’t bother calling first. They will either double book your appointment or take walk ins before you. And leave a note with any special requests you may have, lest they forget. Service: General repairs & maintenance ~jazzed

I was driving down Windsor and ran something over. My tire was leaking air so fast I was lucky to even make it to Car X. They squeezed me in immediately and didn’t charge me at all. It was so refreshing to experience such good customer service and nice to know there are still good people out there! Service: Tires ~Kaylyn