Best bank in Evanston, Illinois (IL) 2024

Terrible and Kafka-esque customer service. My father maintained an account at Wells Fargo. After he passed away I was named executor of his estate. I attempted to close his account using the documents issued by the probate court, which were readily accepted by other banks. But not Wells Fargo. The first time I went in, they refused to close the account, claiming that I had the improper documents. My attorney wrote them a letter informing them that the documents I brought them were authentic but I returned to the bank and again they told me that I didn’t have the correct documents. During my second visit, I had to repeatedly explain that they were the correct documents and had to repeatedly read aloud from both the documents and a letter from my attorney. They still would not accept the court documents and at that point I asked if I had to file a lawsuit to close the accounts. After over an hour and a half of back and forth, they finally accepted the court documents. I did not receive that type of treatment from other banks. It is always a difficult and time consuming process to get a loved one’s affairs in order, and Wells Fargo made it far more difficult, stressful, and frustrating than it needed to be. ~Jeff