Best home theater store in Evanston, Illinois (IL) 2024

Recently have spent thousands at Best Buy moving into a new place, ordered this sound bar (supposed to be brand new) for pickup. This is exactly how it looked when I picked it up and opened it. I paid full price for an open box item. The woman working at the store pickup section lied saying it was just damage to the box. Customer service call center is in India, and was no help whatsoever. Refused to refund the difference to adjust the price to an open box item. Called the next day again, call center redirected me to the store where I left a voicemail. Never received a call back. Will be avoiding Best Buy at all costs for electronics/appliances in the future. ~Jaron

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