Best van rental agency in Evanston, Illinois (IL) 2024

I want to make clear up front: the following review is not a reflection of the in-store front line staff, they did a great job. Booked a high top van, local rental, 2 months in advance. Two days before, a manager calls to tell me, he doesn't have a cargo van, would I take a 12' box truck for the same price. I was on a team meeting and didn't take down his name, my mistake, but I agreed. Day of pick up, first thing I noticed, there is the exact cargo van I booked sitting in the parking lot. But I thought they didn't have one? Second problem, counter employee says whoever re-entered my reservation made it a one-way and they can't give me the 12' box for a local rental. So I end up with a 16' box, which cost me more in gas and tolls, and was harder to drive and park. Once again, the in-store guys did a great job. This review is not a reflection on them, but I probably bably won't rent from Penske again. ~Michael