Best personal trainer in La Grange, Illinois (IL) 2024

This is another unfavorable review about charges/billing at this location.. was billed for 2 late cancels in one evening. I had arrived <10 min late (5PM traffic and sometimes it’s hard to leave the office when planned, ya know), was turned away. Charged for the late class - fine. However, was then charged for a second cancel class at 7PM because I asked if I could shift my reservation (not realizing it was their intent to charge me AGAIN). Called a total of 3X to try to resolve, first 2 times was told I’d be refunded by a manager. Third time was told I had to eat the 2 charges. So I ended up paying for 2 services I didn’t receive, and paid for an add on course for the month so I could go to my usual location. My hot take - this is an extremely inflexible company that does not care to establish customer goodwill. If they had a decent cancellation policy (<8 hours) maybe they’d have fewer late arrivals? OTF Lá Grange will gladly take your money with a smile whether or not any service is rendered. Advice - be cautious with signing up as your credit card is on file. Shout out to the coaches, they are wonderful!!! ~Natalie