Best bank in Loves Park, Illinois (IL) 2024

Sat in line to have the people who arrived after me on drive through be acknowledged first. Teller referred to them by their names so clearly they were more important than whatever business I had. ~Kevin

I have been coming to this bank for about five years now. Their service has definitely gone downhill since I started going to this branch. I went through the drive-through and spent almost 20 minutes waiting for a full transaction. I needed to get a cashiers check, and sent up my two forms of identification to one clerk. In the middle of the transaction they changed out clerks and I had a different person. This person then disappeared for about 10 minutes, and I saw a food delivery driver with Taco Bell and the second clerk stopping outside to grab their lunch. After several more minutes of waiting, the first clerk I had finally pops back up on the screen to complete my transaction. All of this seemed incredibly unprofessional. ~Sarah