Best bank in Oak Lawn, Illinois (IL) 2024

Kim (if she didn’t give me a fake name) was VERY unprofessional and not helpful. I walked in the bank at 4:30 and was told I couldn’t be helped after speaking with someone on the phone that said they could help me. Mind you I was only in to verify my identity which is show 2 forms of ID. She didn’t care and was more worried about having a bad attitude, being racist and having poor customer service to not service me. Sucks that this is the closest bank to my business otherwise I wouldn’t even come here. The teller don’t even make enough money to think she don’t have to help me when i can guarantee my front desk receptionist makes 3 times of what she makes, but that’s neither here nor there because my problem was not resolved. So, you’re going to get this review on this horrible experience! ~Parris

I came to get a paper notarized and was told by the teller and the notary that she had a 3:30 appointment and would be busy until they closed. Keep in mind that was at 3:32 pm when I was told this so the person was already late. As I sit here doing this review I can see through the window that her appointment still hasn't shown up and her notarizing my form would've taken about 5 minutes of her time. Also, if I didn't have to stand around waiting to be served I'm sure my business could've been handled. As a person who's banked with Chase for years I feel a certain way about this treatment especially since I had to drive out of my way to find the notary. ~Bianca