Best bridal shop in Peoria, Illinois (IL) 2024

I bought my wedding dress and accessories here as well as did my alterations. The day I bought my dress I fell in love with a beautiful long beaded cathedral veil. I bought this the same day I ordered my dress as they said they had it in stock at the store. To keep it clean, I never opened the package until the day of my wedding, as I assumed the employee that was helping me brought out the right one like she said. I open the veil the morning of my wedding to find they gave me a short version of the veil instead of the one I tried on with my dress. I am very upset and frustrated. If an employee brings you something and says it is in stock, open all packages as soon as you get them to make sure you're getting what they say. I've attached a picture of the one I tried on with the dress that they claimed to have sold me and then the actual one I opened on my wedding day. It was still a wonderful day, but caused me so much stress and disappointment the day of. UPDATE- I was contacted by both the CEO and store manager. They were very helpful and apologetic. They even refunded me the money for my veil due to the error. Terri, the store manager, was incredibly nice. Although there was a mistake, we are human and all make mistakes. Steven and Terri went out of thier way to make it right. Updating my review to 5 stars! Thanks for the incredible customer service. ~Kirstie

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