Best cell phone store in Dyer, Indiana (IN) 2024

What should have taken 60 minutes tops turned in to a 4 hour ordeal. Went in to upgrade a phone and had no wait time. The associate made the sale, received the commission credit and went home. Apparently there was an update that needed to be completed on the new phone and the other associates who agreed to watch the phone were busy working on their own commissions, would occasionally check the phone for progress and would move on. I checked in a few times and trusted they knew what they were doing. We hit the 2 hour mark and we decided to stretch our legs, 3 hour mark and an hour before close, the associates finally decided to do a factory reset and rerun the update and like magic, it worked. Then we had to back up the cloud so the items would transfer over and finally at 7:15pm (15 minutes after close) we left. Went home, finished the transfer only to discover the phone is not receiving or sending calls or texts. Discover there is no SIM card (which is cell phone 101) and had to return to the store Saturday morning. If there is a manger who cares about these reviews, I would recommend to not allow your associates to go home until their customer(s) are finished/out the door. Their colleagues do not care unless it is their sale. I discovered this while watching your associates log their sales for the day and was asked to purchase an item to help someone meet a $1,000 day. I probably would not have complained if I did not have to return Saturday morning. Check the security cameras which will most definitely verify the time we wasted in your store. ~Joanie