Best hardware store in Fort Wayne, Indiana (IN) 2024

I am really enjoying ordering online for pickup. Saves me time and impulse buying, plus I don't have to get my Littles out in the cold. Wish in-store stock was better up to date as I have ordered quite a few things lately that are not in store when my order is picked, wish they had an option to ship if not in store instead of making a separate order. Pickup person was very friendly and nice. Pickup was very quick too! I will visit again. ~Amanda

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Through no fault of their own, employees here were not up to the task of successfully mitigating a problem inside the store on this day. There was a bad storm in town the night before. Shoppers came from other parts of town but were meet with NO access to refrigerated or frozen items because of compressor problems at this store. All aisles and access to these sections were blocked and covered with NO EXPLANATION whatsoever on what was going on. Some employees were helping to cover things up but others were standing and doing Nothing instead of making signs or announcements of what was going on. Very disappointing ~Marlene

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Apparently there is a lot of theft in this store. There are about 25 individuals working for asset protection/loss prevention. There are open products all over in the shelving, there are spider web wire on the majority of $30+ products. Things are locked up in cabinets and cases. All this is causing the shopping experience to be extended longer, spending more energy just to get normal products, not to mention being harassed and follow around the store by multiple individuals like a gang of stalkers. Every time someone enters the store THEY ARE BELING WATCHED...they also have facial recognition systems in full operation. Approximately 15 individuals are apprehended daily!!! There is a Full Time Police Officer on the property and he is kept busy. This has been confirmed first hand. ~Mitchell

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