Best car repair in Ashland, Kentucky (KY) 2024

If you want a nice new car you can depend on and the best customer service in the game go here. Tes and Courtney went above and beyond to get us in the car we wanted. Not only did they stay late at the office 2 HOURS. But helped with my 2 year old daughter the hole time. They are amazing we just got are second car from them and already looking forward to a 3rd. I am so grateful for the help they gave us and the company they finance with has some amazing people to aka Paula she's the best. ~Wade

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I left my car there and took my grandpa out to lunch in his car. The team seemed really nice and professional, I even signed up for the credit card (which I'll probably now cancel.) I get a call and they tell me that they can't get the car started, so I ask if they tried moving the wheel or troubleshooting at all, which they say they didn't. They say they will try a few things and call back if there is any issues. They call me back ten minutes later and say that three techs had tried starting the car and that it's not turning, to which I concernedly said "I don't know then, I'll be back in thirty to evaluate what's wrong." I get there, get the keys, they tell me that it's futile unless I have "magic hands," so I go out, put the key in, turn the key and it starts instantly without any problems at all. No need to move the wheel, take it in and out of park or anything. I go in and honestly ask "should I leave this with y'all because it started instantly without any problems and this is a bit concerning?" The British gent in there who I was having great conversation with earlier started getting mad and said "well you can take it somewhere else" and kept saying that I'm an aggravated tone, so I left and took my car to Charlie's Tires over in Ironton. I paid $34 more and at least they can start the car and was treated with respect. Horrible experience. Can't believe the rudeness, especially over their own teams incompetence. Never going back and will propagate this story to everyone I know who needs tires. ~Jakob

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