Best van rental agency in Frankfort, Kentucky (KY) 2024

Good Afternoon, I am at the Enterprise located at 1320 Versailles Rd Frankfort Kentucky 40601. I am extremely disappointed with the service. I was informed a vehicle would be ready at 2pm Monday September 12. I arrived at the Enterprise at 1320 Versailles Rd Kentucky 40601 and I was told there remains 3 customers ahead of Me. My question is why was I not informed prior to arriving at 1320 Versailles Rd Frankfort Kentucky 40601? I was told "we were going to call you"! However, no one did. I live in Frankfort it takes 12 minutes to arrive at 1320 Versailles Rd Frankfort Kentucky 40601. I do not feel as if there was any care for effective communication between customers and employees. I asked if I could wait in the office and I was told " it could be hours". Why? I am not allowed to sit and wait in the office. I noticed management has changed because prior to this incident the last time I was at the Enterprise located at 1320 Versailles Rd Frankfort Kentucky 40601 I was treated with respect, friendliness, kindness, care, and candor. I would like the opportunity to comprehend the lack of enthusiasm and equality for the treatment of customers. Josh is the manager in charge today at 1:06 pm at 1320 Versailles Rd Frankfort Kentucky 40601. ~Amido