Best pharmacy in Middletown, Kentucky (KY) 2024

Incompetent. Had 2 refills remaining on a prescription and they told me they had no refills. Called my Dr (who called my pharmacy to straighten out while I was still on the phone with the Dr office), and they spoke to pharmacy and got it sorted... I thought. Tried to pick up my prescription that afternoon, and called prior to be sure it was ready. I was told "you have no refills and we never heard from your Dr's office." I tried to explain that I was present at the store and on the phone with my Dr while their office called the pharmacy and got things sorted this morning. They then placed me on hold and hung up on me. Twice. Didn't answer the phone for the rest of my attempts to reach them. Then I resorted to calling the actual Kroger store manager. Before I was ever able to explain my situation and that I needed to reach someone regarding a medication, she cut me off and told me that the "pharmacy is too busy and understaffed to answer the phone. You need to come in in person." To which I (rather frustratedly) responded that I had already been in once in person today, hung up on twice, and the phone was still ringing off the hook on my husband's phone (rang off hook continuously for over 33 minutes without anyone answering). They transferred me to another manager after sitting on hold for 5 minutes. Explained the whole situation to another manager. Was told he would "go see what's going on over in the pharmacy," and was hung up on. ARE YOU FREAKING KIDDING ME?! I NEED A HEART MEDICATION! IT'S PRETTY IMPORTANT!! ~Allison