Best video store in Owensboro, Kentucky (KY) 2024

WARNING!!!! THEY RECYCLED OUR LAPTAP. Wanted to warn others of a very recent experience. We brought in a desktop from this store. We brought our LAPTOP was only brought in to TRANSFER Data, yet they DESTROYED IT. We purchased a new desktop.and everyone catered to us until after paid for. Our order was cancelled once because a pick up time was not established. No one informed us this was needed. The items were picked up AND we assumed the laptop was in the box, Got home and it was not. We made a trip to store and was told the head of the GEEK SQUAD, James C. Sent to recycling. My mother was blamed by him that she requested this. Borderline elder abuse as she is older and that it was HER FAULT for the mistake. I made plenty of trips and it was always that the laptop comes back and only recycle OLD DESKTOP. The general manager, KYLE, was useless as she said she pulled the video and saw mom talking to James so she took his "side". Video is not audio. They need a better practice of dealing with people's personal property. This was a horrendous experience. We have spendt many hours with corporate trying to make this right. I will never enter this store again. ~1972

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