Best physical fitness program in New Orleans, Louisiana (LA) 2024

The trainers are great. The front desk staffs approach to policy is less pleasant. This was my home gym so I went often (had a monthly unlimited class membership), I got the time wrong once and showed up about 8 min late. I asked if I could jump in the class they said no (that I was okay with) I asked if they could reschedule for a later class and not charge me the cancellation as a curtesy. The front desk attendant said he would charge me and I could call later and speak to the manager. I asked for an exception and he looked at my record and said I late cancelled 3 times. Three times in SIX months, the lack of understanding was astounding especially since it wasn’t a fully booked class and I was willing to take a later class the same day. I spoke with friends who are members at OT in other states and they were shocked by the staff response, said that doesn’t happen at their gym. I cancelled my membership, if the Mid-City OT can’t take a human realistic approach to their members it’s not a community worth being a part of. ~Samia

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I really do enjoy this place. I used to work here, and staff were very sweet and cooperative. The outdoor pool is very clean, and the splash-pad is awesomeee! I really do recommend this place for any lap or recreational swimming. ~Elizabeth

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