First, and foremost, this location was perfectly fine. The people there were personable and very understanding. However, they are, unfortunately, the messenger for an unfortunate company that cares little for your time and requirements. YOUR RESERVATION MEANS NOTHING. And what I mean by that is placing a reservation online for a specific date/time means nothing and this was easily admitted by the representative I called and spoke to to express my dissatisfaction and ask to assist me.
I made my online reservation 2 days ago without a problem for the local location for 10:30am, 4 miles from my home. Literally 15mins before my appointment time (while I was already driving there mind you) I get an "order update" email saying that not only was my reservation moved to another location but the time slot was moved to one 4.5hours after the original. This was not acceptable because I had plans that involved third parties that were expecting me well before that.
So, in short, my plans for today were ruined. Luckily for me I moved them to tomorrow, where I made a new reservation, so fingers crossed that no one at u-haul thinks that they can just move my life where ever they think it should be.
One important point, I think, to take away from this is how on earth can I ever trust that a reservation I make with u-haul will actually be taken seriously? I can't. And if I cannot trust a company to uphold it's end of the bargain then I cannot in good conscience ever give them my business unless I am truly a captive audience like I am now with little choice but to hope they maintain the agreement we set for tomorrow.
But regardless of how tomorrow goes, and so long as I am able to plan in advance, I will never use u-haul again. It's just a trust issue. I needed them today and they didn't keep their promise. ~T
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