Best record storage facility in Frederick, Maryland (MD) 2024

I called & spk/w Ashley Sutton @ Extra Space Storage to inquire about a climate controlled storage unit that could accommodate a 53-foot long 18-wheeler tractor trailer & believe it or not, this was the ONLY one that I could find in this area. I was new to this but she show me the unit, explain the cost, insurance & took the time to walk me around the facility to show me where the tractor would enter & exit. Ms. Sutton even held this end unit close to the door for 7-days to give me time to contact my moving van line so they could confirm their tractor could get in/out of the Extra Storage facility & charged me the agreed upon rate. Due to the facilities location in an industrial park other businesses park on the street. Ms. Sutton offer to contact their neighboring businesses on the day of my move-in to have the truck normally parked along the street to relocate for that day. Actions like that told me all I needed to know about what type of company Extra Storage Space is & the above & beyond service they offer!!! I would highly recommend Extra Space Storage! Ms. Sutton was VERY PLEASANT, did not engage in any fast talk, she did not bait me in over the phone and then switch once I came into the office, she took the time to go over my contract paragraph by paragraph and no attempt to sell me anything even though I didn’t have a lock for my unit! All she simply said was, “Is there anything else I can help you with” with a pleasant smile on her face. BEAUTIFUL YOUNG LADY TO WORK WITH!! Again, I HIGHLY recommend Extra Space Storage!!!! ~James

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Great service! I had a comical debacle with a lock on a unit and went to purchase another (to save time) & Matt helped fixed the issue rather than having me purchase another one. Wonderful customer service and clean units! ~Tyler

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