Best family practice physician in Hunt Valley, Maryland (MD) 2024

I have been sick since Friday. Called the office on Friday to be seen by a provider, they had nothing. I was then instructed to contact Padonia GBMC, they had nothing either. I contacted GBMC Hunt valley Monday morning 10:50am as I am still very sick. They did offer me a video visit at 1pm, however, I requested to have a in office visit so someone can fully evaluate my symptoms(sore throat, coughing). The office informed me they could do an office visit and they would call me right back to verify. At 12.20pm I contacted the office to confirm my visit was in person, since I never heard back and I am 30 min away. They informed me that my visit was in fact a video visit. They told me they were too busy to give me a call back. I would also like to add I tested for COVID and it’s negative (the office knew that.) The person I spoke to was very rude and unhelpful. Did not listen to my concerns at all. I understand if there are certain precautions that need to be taken BUT you need to inform your patient of those protocols that are in place. As a patient of this practice for many years, I am very disappointed how this situation was handled. I LOVE the providers at this office but some of the front desk staff need to be more compassionate and caring. Take the time to explain your protocols so the patient can understand and not just feel that they’ve been ignored and brushed off. I understand you may be very busy and short staffed but please do not take your frustrations out on a patient ~Sarah