I ventured out one morning, desperate to buy a new cell phone. At the last minute before I went to T-Mobile and Verizon, I decided to get a price comparison at Target.
I spoke to a Target representative and explained that my cell phone was broken, and I needed to buy a new one. Because I had concerns about the process of transferring data from my SIM card from my broken phone to a new one, I asked the representative about the return policy. He fumbled and called for a manager.
Tia, arrived. I explained my situation and showed her my broken cell phone. She took one look at my phone and told me, "Your cell phone is not broken." Apparently, there was a setting that needed to be switched in order to fix it. Tia remedied the problem with the "broken" phone in 1 minute--literally.
If I had not come to Target prior to visiting T-Mobile and Verizon, I never would have met Tia. If I had come to Target on a different day, I might not have met Tia. If Tia had not come to the Technology Department on that particular day at that particular time, I probably would have visited T-Mobile and Verizon which would have incurred significant financial hardship.
Tia explained that she had a background in IT. That is how she knew how to recognize the problem and how to correct it. Without overstating it, her knowledge, skills, and abilities saved me from disaster.
I learned that Tia works at the Customer Service Desk as a Manager. Can you imagine my unimaginable serendipitous good fortune of the timing and talent that Tia brought to bear on my distress? My cell phone had been "broken" for a week, I suffered the frustration, fear, and fragility of impending financial and professional fall-out. The dire situation promised painful consequences. In 1 minute, Tia made all that evaporate.
As you can imagine, my cell phone is immediately tied to my quality of life--personally and professionally--as it is for all of us. Tia could have ignored the problem on my "broken" phone and encouraged me to buy a new cell phone. Instead, she took my best interests to heart and improved my quality of life with 1 minute of her time and expertise.
More importantly, she improved the reputation of Target in my estimation. ~Vanessa
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furniture store
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