Best tex mex restaurant in Braintree, Massachusetts (MA) 2024

A friend of mine purchased a meal for me online. When I called in to confirm that I was picking up the order and confirmed what the order was the manager first said they did not see the order pop up under my name. Even though in the email confirmation it clearly says my name. So then when I bought up the name of the person who ordered the food for me the manager Saulo told me that the order was there. When I found out it was a rice bowl instead of the 3 crunchy tacos I ordered, I asked the manager if he could make me what I originally ordered which was 3 tacos I even showed him the text message of ingredients I sent my friend to order, I also told the manager that what my friend clicked was wrong on the Qdoba website. He should’ve clicked tacos and not bowl. The manager told me no. He offered me 3 tacos on the side instead of having the order remade. I told him I would take the 3 empty shells on the side that he offered but it wouldn’t taste the same. He proceeded to tell me that it’s the same thing. Not every one has the same taste buds you cannot tell someone what something tastes like when it comes to their taste buds. It is not the same. The layering of the ingredients would be different because I would have to scoop the food out of the bowl to put it in the taco there for dismembering the layers of ingredients, any chef or cook would tell you that when creating an experience for someone they are cooking for. That’s exactly what I did not receive the experience. Saulo did put the tacos on the side which I was thankful for but as a manager did not provide the experience/customer service for me to enjoy the food as a customer should. I am highly disappointed in his lack of care. He was not required by any means to remake the order for me but that’s when you have the opportunity as a manager to provide good customer service. This really does explain the ratings I see this location gets. ~SoulFulfilled

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