8 Best cell phone store in Brockton, Massachusetts (MA) 2024

My kids and their dad walked into the Avon store and after about a 20 minute wait, we were told that we would not be receiving service. We ended up going to Brockton and asked if we could trade our phones in, he said sure come on it. Eddie was already waiting on a customer but had no problem helping us. The store was getting full and Eddie welcomed everyone and took us all in. He didn't miss a beat with any of us. He made sure we all got the service we deserved and wanted after being turned away from another store. There was a small kid in there along with my 2 and gave us some paper to draw on while waiting for our phones to transfer data. I can not say enough about his happy, fun, professional attitude. He apologized for the wait, but we didn't mind at all. He talked every customer in the store through their individual process. He was fabulous and honestly I don't think I could've handled the pressure of so many customers so close to closing time. We ended up staying a little late so we could transfer and trade and Eddie didn't mind at all. Eddie was amazing and I can say he put 2 grown men to shame with his ability and personality. Thank you Eddie for helping all of us.-Michele ~Michele

Always best place to go for honesty and always a variety of phones. The owner is most always there. He's a great guy and it shows in his employees and the customer service you receive at this location. ~Tami

The website says store closes at 8 but it closes at 7pm. Fix that so people don't lose time going there . ~Anderson

The whole time I was being helped the customer service rep was on a personal call on her cellphone.. so I was never sure if she was talking to me or the person on the phone.. The lack of unprofessionalism was unbelievable!! Will never go there again. I am upset 0 for a rating was not an option. ~Licinia

This picture is not what the store looks like, the picture of the phone cases are from Itech Phone Repair in Brockton, right across the street. ~olivia

No one here. 5:31p.m.10 15 2019.sign on door says be back in 10 minutes. Ok the only way you'll be back in ten minutes us if u walk across the street to east side market and get a sandwich. 10 min is fast. No one here yet.been here 16 min now. ~Jocelyn

I had the pleasure of dealing with Manny and Angela at this location. I first made a phone call prior to going into the location and Manny was kind enough to answer all my questions. He also assured me that he would be able to further assist in store and if I had any questions or concerns he would be able to help. Even before going in, I felt like I was in good hands. I go to the store and I'm instantly greeted by smiling faces. Both Manny and Angela made my experience great and I will be sure to refer family and friends to them in the future. I appreciate the GREAT customer service and am glad I chose Cricket! ~Sonia

Tony is very helpful. I would definitely go back there and will recommend him to my friends. A great experience all around! ~Snaps