Trashy, ghetto employees with little knowledge of the products they're pushing. You're better off going to a T-Mobile store in a better area further away from Holyoke.
Don't let them up-sell you on accessories that are not compatible with your phone, they will neglect to tell you about the 14 day return period and refuse to take the item back. Even though I asked before the initial purchase and called ahead before going to the store to return the item.
This store's general unprofessionalism and lack of knowledge wasted a bunch of my time just trying to get something simple like the correct screen protector. ~Jonathan
cell phone store