Best bank in Ludlow, Massachusetts (MA) 2024

I had just moved into town and met Gloria at the Ludlow Branch. I told her I needed to find a new bank. She welcomed me with open arms. Explained all the services the bank offered, and very quickly I had opened my new accounts along with a safety deposit box . Gloria was also very informative as to guiding me around town, places to go, where services were located and offered to help me in anyway that she could. The Ludlow branch is warm and friendly each time i visit there. Westfield Bank has a gem in Gloria. 4 GOLD STARS. ~Lee

horrible customer service. applied for a HELOC over a month ago and have had no response to our emails we sent or phone messages we left. Never received a denial letter. NOTHING Lisa Calkins clearly cares less about her customers!! We will be moving our finances elsewhere. ~c

I have had nothing but EXCELLENT customer service here- At the Window, over the phone, and in person. The area is well groomed, plenty of parking, and the lobby is always tidy, clean, and tasteful. ~Merciless