So, here’s the deal. I’ll acknowledge their is a national worker shortage. Further, I’ve gone to this Dunks many times over the past few years, it’s 24/7, and usually they’re pretty good and a good place to do studying and drink coffee with the WiFi. That’s why this is 3 stars and not less. Here’s the issue though. I often see a lack of initiative and apathy from the employees there. Let me give an example. This past Saturday, I do an order ahead. We get there, find the coffee, but not the bagels. It’s not too busy in there, yet my wife and I wait 10 min before asking where’s the bagels. This female worker with dark hair and glasses is like we don’t have any bagels. And I get that, but if you saw an order that you couldn’t fulfill, would you think “hey, those two sole people waiting may have ordered the bagels, perhaps I should tell them we’re out.” Nope. Not from her. Anyway, we say we will have muffins instead. The lady says “ok, I’ll be right back.” 5 min in, I’m like “what’s up?” She’s like “I’m toasting your muffins” and I see her with a tray of English muffins. Hello!? Did I say English muffins?? We eventually got real muffins each 20 min after arriving at the store. Look, it’s a Saturday morning. The store isn’t that busy. I’d expect a little bit more initiative by the employees. And this is not the first time. Idk who the manager is, but if I were you, I’d examine things. Are your workers overworked? Is morale low? Are you having to resort to hiring imbeciles and derelicts for staff? Why should I come back to this Dunkins- there’s like well over 200 of them within the 128 corridor that I could choose instead. ~Medic
coffee shop
bagel shop
bakery
breakfast restaurant
donut shop
fast food restaurant
meal takeaway