With Covid I can understand a counseling service being busy. However I had to do a 1 hour intake where not the one that did the actual intake, but whoever answers for that dept, was rather rude, and very confused. Hung up on me the first time because I said I didn't need a psychiatrist, just a therapist-(which I was looking for as my old therapist quit during Covid at another place). She didn't take the time to hear that I was NOT looking for both. She was like "oh you don't need anyone, okay call if you do"...and hung up. Why would I have called days earlier if I wasn't looking? Told me she sent intake forms to my email, got defensive when I said I didn't get them. I am sure she forgot the number 1 after my email name but she was adamant that she sent it. There was no reasoning with her. Finally I told her send it to my husband, that might be easier for her. So she did, but not without arguing with him that she knew she sent it to my email. Mind you, this is a place that offers therapy but she was combative. Then when I did intake over the phone and on my ACTUAL paperwork I said I wanted under special requests "female" and "younger". I said that because I feel more comfortable with a female, and also the older staff seem more set in old ways, and I have dealt with that with my previous of 12 years so I didn't want to waste time. I get a call from a Carol there who was older she wasted the first 2 sessions telling me what she expected of me (do not miss 2 appointments) give her more than a 48 hour notice...which is all things I knew about that place. My husband went there so I know what they require. Kept lecturing me about respect but 3 times she was 10 minutes late to the telehealth session. That is okay though I guess, because she is allowed to be late, I was just told I couldn't be because her time was valuable. She would not let me get a word in edgewise. Asked me how I was doing, and then would interrupt me right after. Then wasted another session telling me about how insurance might not cover telehealth phone calls just video this fall, so I might want to think of doing video even though I told her we don't have any of that right now. THAT was also told to them on intake and on the intake forms. So they see what you need, and then totally don't care. The kicker is Carol was so worried about my past suicide attempts and how I am feeling now. Told her I would not be around come this November if things didn't change. I also told intake that. So when I felt like Carol was not a good fit, I called intake almost ready to cry and extremely aggravated, and said I needed someone new. I never got a call back. My husband called that day too-no call back either. Ignored. I had to complain elsewhere and all of a sudden they have a younger girl call who said she would get back to me as she was a therapist there. I called her back like she asked on 8/27 stating I was still upset that Riverside knew I had suicidal ideation and that I found it weird that all of a sudden after weeks of them blatantly ignoring me, my husband, and others --she was NOW calling several weeks later. So now she is ignoring me too. We have called to ask for the director tonight because this seems like they are playing a game in our opinion, and we know we won't get a call back from that person either. If you are feeling suicidal, this is NOT the place to call for help imo. ~Bree
mental health clinic
emergency care service