Best auto dent removal service in Canton, Michigan (MI) 2024

This shop has yet to do a single thing they said they’d do. I dropped my car off on 4/22 for an estimate of the damage that was done to my car while it was parked. I was told 3 times last week that “we should have it done tomorrow.” They finally completed the estimate yesterday evening (5/2). When I called yesterday they said they would call me this morning to go over my estimate, the parts they ordered and a timeline because “we do updates on Tuesdays and Thursdays.” No phone call came today. It was clear by the tone in their voices yesterday that they were annoyed with how much I’ve called (4 times since they’ve had it) so I gave them the chance to contact me today and to my (not) surprise they didn’t contact me. I’ve talked to 3 separate collision shop managers that have said this is unacceptable and there’s no reason it should have taken over a week just to get an estimate my car. My insurance company has put me through hell and Gerber Collision has done the same. I have been nothing but patient and understanding and to be frank l’m done. I’m exhausted, disappointed and feeling super defeated by all of this. Do yourself a favor and do not take your car here, ever. There are better shops in the area. They are all busy, yes but they know how to manage their shop and treat their customers which is not something you’ll find at Gerber. This place is nothing short of a mess. Edit: I have been working with the manager of the shop. While our initial interaction wasn’t great, things have improved. My advice nobody asked for but you’re getting anyway is this… no matter what is going on within your business, just keep your customers informed and make them feel heard. It goes a very long way. We don’t want to hear excuses without an apology or be made to feel unreasonable, I certainly can’t treat my clients that way or I’d be out of a job. As long as things go smoothly from here on out, I’ll revise the above review once the job has been completed. Thank you. ~Marina