Best drugstore in East Lansing, Michigan (MI) 2024

Came here for some passport photos, I stood by the booth waiting for someone to help. Instead of greeting me with a smile and saying, "How can I help you?" the lady at the checkout just stared at me, not sure as to what she should do. She spoke with another gentleman. He sauntered over and chatted with her, and after about three minutes he looked in my direction and asked if I had been helped. I wanted to say, "No, but I just like standing here for fun." He took the pictures then proceeded to serve two or three customers instead of completing my request. There was just a lack of, what can I say? It was excessively nonchalant. In customer service you ought to be warm and hurry to make people feel welcome. I understand everybody's understaffed right now because of this artificially induced labour shortage, but that's not an excuse to slack off at your job just because you're still working. Feels like customer service took a nose dive since this damn pandemic "new normal" decided to change the standards for everything. ~Julius

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I've been coming to this pharmacy for years now. Up until this point, I had minimal issues. They ran out of my medication over a week ago now, and every time I call to check (since the app is inaccurate), when I finally get through to someone they are incredibly rude. While trying to explain the situation, I was responded to with "Well if you would let me talk", even though I was trying to provide relevant information. Whoever is answering the phones is very snippy and rude, when I am simply trying to make sure I get a medication I had to go cold turkey of for a whole week due to CVS's mismanagement. This has been a truly awful experience for me, and I may have to consider changing pharmacies. Edit: Apparently there was a manufacturing error, so not so much blame should be put on the pharmacy. However, I do think the communication on their end could have been handled much better, as being aware of the manufacturing error right away would have given me more time to find another pharmacy and resolve my issue. ~Carol

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