Best post office in Lambertville, Michigan (MI) 2024

I had a camping pass for an event that was supposed to be delivered to my house. When I checked the tracking number it says it was delivered to a PO Box, which we have never had a PO Box. I went to the Post Office on a Saturday and was told that they would have to check with the carrier because they aren't sure what happened to it, I was told I would get a call back on Monday. I didn't receive a call by 11:30 Monday so I called in and was told the carrier can't remember but thinks she delivered it to the house, which is not true because it was never delivered to the house. I was then told that there is nothing they can do about it and they aren't sure where it went. What is the point of having a tracking number and tracking a package if you aren't even able to tell what happened to it? Extremely disappointed in this office and carrier. An item I paid over $200 for and "They don't know what happened to it". Would not recommend sending items out of this office. ~Justin