Best packaging supply store in Livonia, Michigan (MI) 2024

Sorely disappointed in this location and the customer service I received. When I arrived they were all working on a group project and didn’t welcome me to store. Then when I attempted to send over a file they stated I couldn’t use the store email, but had to use this other file. Keep in mind when I say this next part they were all standing around working on a group activity instead of attending to others. I sent over the file per their instructions then, stated it would be a couple hours. Looking around and they’re not working on ANY projects, I stated I needed It now. She then told me there would be a additional fee for express printing… THEY WERE NOT BUSY. I stated okay as I was in a hurry, then stated this will be a-lot of money. I stated just print it.. I walked around as they printed it and even more people walked in and then seemed reluctant to help them as well. I have never been so disappointed in a FedEx store before, and completely surprised by the rush fee for just copies. To a side note I don’t believe they charged a rush fee to the guy that came in after me printing a rather large poster size. I’d beware before coming in here as you will also get charged added fees. I travel for work and this is absolutely the 1st time I’ve walked into a FedEx and got charged a rush printing fee for needing to print something. Plus they didn’t give me my business discount on the receipt. Beware of this store. ~Krystle

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**UPDATE** Since leaving this review, I have been in contact with the regional manager. We have worked together to find a reasonable solution that works for both of us. I am updating my two stars to five because of this. I absolutely hate being the person who comes online to publicly air issues, but unfortunately it seems this is the only avenue I have left. I rented a 5x10 unit, and upon moving items into the unit discovered the insulation above was a balloon of water, that shortly after started leaking. I went to the office to notify Stephen. He tried to get ahold of the regional manager, but was unsuccessful so he allowed me to move my times to a 10x20, which was the only unit available. Thankfully I had help moving that day, and had a truck available to me, so we were able to move my items. Days later I hear from from Stephen. He was SO kind and accommodating. He offered a 10x10 unit, which sounds like a compromise, except I no longer have the moving help or truck available. The regional manager said they would absolutely not budge on price for the unit I had to move my items to. I asked if I could speak to her directly, but was never given her number or an email I could contact her with. At this point- they are expecting me to either pay full price, move my items for a THIRD time, and will not be hiring moving help or a truck for me to move my items with. I can not afford to take additional time off work to accommodate them for a storage unit that was not up to par when I moved into it. The unit I originally rented was 117, I was also able to see 111 had significant water hanging within the insulation also. I am curious to know what solutions they offered the units between, 113 &115. Do the renters of those units know their items could be ruined? Did they offer them to move into a different unit? If there are numerous customers being effected, how has a more appropriate solution not been presented? According to their mission statement they adhere to "the ability to work with our valued customers," yet I did not experience this. Instead of 1 star, I am giving 2, because Stephen has been kind, and understanding. Also, the facility is very clean! ~Krista

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