Best car rental agency in Okemos, Michigan (MI) 2024

Searching for rentals at reasonable prices as well as the additional fees for being under the age of 25 this place seemed most ideal at first. After reading over the website over and over I decided to reserve a car for myself (because it is advertised to be the cheapest way) so that I may be able to take a short vacation and travel to see a friend. I’ve be planning this vacation for months but didn’t quite have the ability to take the time off until recently. On the day of the reservation I came in to find out the vehicle I was going to be paying for was still “dirty” so they planned to be giving me a different vehicle. It wasn’t until I got into their office that I find out about extra fees (the security deposit which I expected but couldn’t find online until after rigorous navigation of their policies and website) as well as an inability to use debit (there are qualifications I didn’t meet) even though there policy clearly stated they accepted both. After pleading with and trying everything I could possibly with the customer service representative (who seemed sympathetic verbally but through action showed she didn’t care in slightest provided no actual solutions. She did nothing suggested nothing that could help me but instead gave me deadlines as to what she could do while I, at this point, desperately tried to save my vacation) I ended up leaving the premises with no car and no solution had to reluctantly cancel my plans & reservations made months in advance because Hertz customer service is awful and their policies are misleading & hard to find. Hiring “friendly” people is different from hiring helpful people. I wouldn’t recommend this company to anyone. Very very disappointed, saddened, and dissatisfied. I will never recommend this company and I will definitely be sharing this lack luster experience with everyone. ~Cassandra