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Hertz Car Rental - Okemos - West Grand River Avenue in Okemos (1748 W Grand River Rd, MI 48864)
About:
Hertz's Okemos - West Grand River Avenue, car rental office is based at 1650 DALE RUPERT ROAD All our vehicles are cleaned and sanitized before and after every rental, so you can drive in confidence. We have thousands of car rental offices in neighborhoods, hotels and airports across the US, so you can arrange to drop off your vehicle at a different location.
Hertz Car Rental - Okemos - West Grand River Avenue is located in Okemos (Michigan state) on the street of 1748 W Grand River Rd. If you want to ask about something we recommend contacting this place by phone. The Phone number is +15173477503. You can get more information from their website: https://www.hertz.com/rentacar/location/unitedstates/michigan/okemos/LANE04?utm_campaign=gmb-Okemos-West-Grand-River-Avenue&utm_medium=gmb-websitelink&utm_source=Google. The coordinates that you can use in navigation applications to get to find Hertz Car Rental - Okemos - West Grand River Avenue quickly are 42.719119, -84.412477. Scroll down to find out opening hours, reviews and other important information about Hertz Car Rental - Okemos - West Grand River Avenue.
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- Wheelchair-accessible entrance
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Jared
I am under twenty five and have never had an issue renting a car through AVIS, Budget or Enterprise. I understand and am willing to pay the young driver surcharge. I decided to give Hertz a try, the website and the 1-800 number allowed me to make my reservation. To my surprise, 23 hours before I am supposed to pick the car up, JOE from Hertz in Okemos calls me. He tells me that I am unable to rent the car due to my age, he says the website and the 1-800 number are incorrect. I don't know who was incorrect, be it Joe or the website. Regardless, I'll be sticking with Enterprise until Hertz can figure out how to have the same information across the board.
07.2020Steve
Rent often, and have only ever had one negative experience. Manager is awesome and often goes above and beyond!
07.2020Ry
Supposed to open at 8am. 8:30 on a Monday, line out the door, and no one knows when a worker will be here. Waste of time.
07.2020Cassandra
Searching for rentals at reasonable prices as well as the additional fees for being under the age of 25 this place seemed most ideal at first. After reading over the website over and over I decided to reserve a car for myself (because it is advertised to be the cheapest way) so that I may be able to take a short vacation and travel to see a friend. I’ve be planning this vacation for months but didn’t quite have the ability to take the time off until recently. On the day of the reservation I came in to find out the vehicle I was going to be paying for was still “dirty” so they planned to be giving me a different vehicle. It wasn’t until I got into their office that I find out about extra fees (the security deposit which I expected but couldn’t find online until after rigorous navigation of their policies and website) as well as an inability to use debit (there are qualifications I didn’t meet) even though there policy clearly stated they accepted both. After pleading with and trying everything I could possibly with the customer service representative (who seemed sympathetic verbally but through action showed she didn’t care in slightest provided no actual solutions. She did nothing suggested nothing that could help me but instead gave me deadlines as to what she could do while I, at this point, desperately tried to save my vacation) I ended up leaving the premises with no car and no solution had to reluctantly cancel my plans & reservations made months in advance because Hertz customer service is awful and their policies are misleading & hard to find. Hiring “friendly” people is different from hiring helpful people. I wouldn’t recommend this company to anyone. Very very disappointed, saddened, and dissatisfied. I will never recommend this company and I will definitely be sharing this lack luster experience with everyone.
07.2020michelle
Hands down the easiest and most reliable car rental shop. Great pricing and excellent customer service! I always feel well taken care of.
07.2019Daniel
Despite the website and their phone service saying you can pay with a debit card, they wont rent to you if you dont have a credit card and wont work with you on getting your rental fee back.
07.2019John
Did not have my car there when I went to pick it up. Said I had to wait 2 hours or go to another location 30 minutes away to pick it up myself. Then before I could complain, started ignoring me and talking to people on the phone.
07.2019Charleston
Great place to rent a car from. Through my insurance I was able to get a loaner car while my car was in repair at the collusion place. At first they didn't have the SUV we wanted but by the time we got everything processed in the shop, they had the perfect one for us. Customer service was excellent and went over all the detail and pretty much laid every thing out front. Great job guys!
07.2018Elnora
Avoid renting from this location at any cost! Paid upfront for the rental vehicle and came to pick up today. I paid for full size vehicle rental but I was given mid-size vehicle, because this was the only vehicle available there. Secondly, once I picked up my rental and went on interstate, my car started to shake and vibrate. Brought back and asked to change it and branch manager refused by saying that he drove himself that vehicle,then I offered him to test drive with him, he again refused. Drover only around 30 miles going on interstate and back. Rental branch wrote that I drove 70 + miles. Worst place to rent a car.
07.2018Marios
Since I tried Hertz in okemos I don't even consider going back to other rental companies.Dominic and Bryan are always happy to assist me and take care of my 'picky' needs.Great job guys, and thanks for always taking care of us!
07.2017