Best remodeler in Plainwell, Michigan (MI) 2024

I went in the store to order composite deck to rebuild out deck on Pine Lake on April 14t, 2017. Met with the ProDesk to discuss and gave the dimensions of our deck to pull up an idea of materials needed. Received a quote a few days later bc they didn't have time to do it when I was there which was fine. Went in the following week on April 17th, 2017 to pay for the order and finalize the order. I was told by the manager of the ProDeck that the material on the quote which was grooved Trex composite decking wasn't the best option and he recommended going with the Trex solid edge boards and the Camo system which was a virtually seamless system and $100 cheaper. So, I switched my order after having the entire order redone. This was also the same week they were doing 11% rebate on all ordered and the prodesk manager said they would honor the 11% rebate and honor 10% for their Veterans program as long as everything was ordered by that Saturday which is when the 11% rebate ended. I call Friday to finalize my order and the prodesk manager advises me everything was set and to come in the next day to pay for everything and I would be all set to receive the order and discounts. I go in on Saturday and the employee at the prodesk can't pull anything up and doesn't see the order finalize and advises to come back Monday when the prodesk is open again to finalize it which is after the rebate ending. I call Monday and talk to the manager again and he apologies and says he will look into everything and call me back in which at this time he says they can't honor the Veteran discount and 11% rebate. I make my order finalized April 25th and advised the order should be there by that Friday. Continuous call and the order comes after the weekend and arrives the week of May 1st. I schedule delivery for Friday and they seem to have had computer issues and missed the deadline for delivery. I also find out the manager ordered ALL the wrong materials and ordered the materials he told me not to get. I tell delivery not to deliver them and call the following week and talk to the manager again who advises the materials he ordered are in fact better than what he originally told me and took back that he originally advised other materials. I take the order finally after a month and they still charge me a delivery, deliver the wrong materials. Never called me when the rest of my order for railing arrived and continually say someone will call me back and never does. I still shop at this store but would never do another special order through this store. I will be surprised if someone from the store reaches out to try to make anything right with this entire ordeal. I do hope that the actual store manager can learn from this and implement some systems to improve better customer service. ~Matt

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