If I could rate zero stars that would be more accurate. I brought my car here after an accident last year per recommendation via liberty mutual. This has been my experience: It took approximately a month to receive my vehicle, when I did they did not put clips back in my dash and ceiling, my light fixture fell while I was driving as a result. Took it back in and after a bit they fixed it. The vehicle had been making a loud buzzing sound since being repaired so after a bit I brought it back in and was told my heat shield was rotted out badly, and that's where the sound was coming from. I argued because it didn't make sense, garber, more specifically tony and rich told me they would "take care" of me and cut me a deal and do it for around $600. I said no I'll take it elsewhere for a second opinion. After taking it multiple places, each time I was told the heat shields were in perfect condition and not me saying this but another mechanic "that who ever said it was that should not be licensed." Now I call back in to ask why they were trying to charge me $600+ for a heat shield that is CLEARLY in good condition I am told by Rich Perdu (unsure of proper spelling) that he isn't gonna argue with me and that if it was diagnosed then they would fix it, unfortunately that's why insurance paid them somewhere between $6-8k, they weren't paid that much for someone more competent to do their job for them. I mentioned that I felt defrauded and would seek the advice from an attorney and Rich told me "to go ahead" so that alone tells you how arrogant they are. He also had the audacity to call me back and ask if I was still going to bring it in, unfortunately I already "went ahead" as Rich told me to.
Updated response: As stated and as you just confirmed, your people falsely stated that it was a heat shield, I did not and will not take it to another business owned by Garber, that would be just plain ignorant, now wouldn't it? I have as stated had it looked at by other certified, HONEST, and competent places outside your zone of influence, who stated the heat shield is in great condition so again I ask, why was your center trying to charge me to fix what was clearly and obviously never broken? I was specifically told "the heat shield is rusted out and falling apart", there isn't a spec of rust in it. I do not trust your business
to fix what should have been fixed from day one, especially after you, Rich, in specific were so rude during our phone call last week. ~Daniel
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