Best fitness center in Waterford, Michigan (MI) 2024

I gave this crunch a five star not because of that staff but because of the gym it’s a great place very clean. Be careful who you deal with they don’t higher all the best employees. They will scam you for a business they make 200$ a week at. Crazy blows my mind. FYI if you try to cancel out of state don’t let them lie and say you have to come in because it’s a lie. Took 1 employee and 2 managers to be hung up on and then lied about being able to send me a contract. Then 10 min into the conversation they said I can’t even see the contract until I come in. Then pointed me to the app to try and confuse me like I wouldn’t try it. Which he proceeded to tell me “we’ll I actually don’t know if it’s on there or not I’m not familiar with that”. finally to reach my good man Shawn whom is also a manager said “he’s kinda at the bottom of the line” but was extremely helpful took a total of 5 min. Sent me a contract, answered all my questions extremely apologetic and said I don’t not need to come in to cancel. Did a non in person cancellation which means he signed with my consent to make sure I did not have to come in. Idk how high he is in management but he needs a boss man spot with the customer service he was able to provide!!! Remember this gym is a great place just be careful who helps you with your contact. Shawn you are the man! ~Brandon

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