Best home improvement store in Plymouth, Minnesota (MN) 2024

I have been billed for two non-working dryers purchased from Lowe's Plymouth and returned to them. On 9/6/2022 we bought an Amana gas dryer with installation for $968.51. The first was delivered but I had to then arrange installation by Lowe's plumbing subcontractor. The installers came on 9/15 and tried to get it to work for ~ 1 hour. Our gas line was fine and the drum spun but the dryer did not heat. Lowe's installation support took 3 weeks before they could deliver and arrange installation for a second unit on 10/5/2022. This unit failed to work. For a while we lived with 2 Amana dryers, one in the laundry room and another in the adjacent dining room. Meanwhile Synchrony Bank, Lowe's lending arm, started sending "Have you made your payment yet?" notices. Lowe's picked up the one in the dining room but left the one in the laundry room for a separate plumbing team to disconnect in mid October. I wrote a letter documenting my difficulties to Marvin Ellison CEO of Lowe's in North Carolina. A sympathetic assistant promptly phoned me and apologized, assuring me that the store would cancel the sale and reimburse the $100 we had sent. Yesterday Lowe's billed me an additional $578 for the second dryer for a total of $1476.99. Both dryers have been returned. EVERY TIME I THINK LOWE'S HAS BOTTOMED OUT, THEY MANAGE TO TUNNEL UNDER. I will continue this story as news breaks. Please avoid my mistake and avoid Lowe's. ~Bruce

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