Best shoe store in Richfield, Minnesota (MN) 2024

Alterations Manager was amazing. I was booked with 4 other girls with my stylist the day I scheduled for. I had to follow the stylist around looking for someone else who could help one of us. I ended up waiting by Alterations and the Manager helped me and she was awesome. She offered to have my dress hemmed in a matter of weeks and I picked it up and it is perfect. My bridesmaids experiences were not so good. One felt forced to pay for expedited shipping and still received it later than promised so she had to Pau extra for Alterations. My other bridesmaid was given the wrong size and they told her it rarely happens but that she could repurchase the dress, pay to have it sent back, and then get a refund for the 1st purchase within 14 days. She is too sweet so she disnt fight it and paid to get it sent back. Then she was only given a partial refund of $117 instead of the $160. She paid expedited shipping the first time and they charged her again this 2nd time.. even though it was their mistake. Then I ordered 3 pairs of shoes and purses for the bridesmaids along with oh maybe $600 worth of accessories and gifts. Amd the 3 shoes showed up damaged and missing rhinestones and and etc. They tried to pull the same thing on me with shipping back and repurchasing first and getting a refund 14 days later. I said nope this is your faults for sending me bad shoes so I need to speak to a supervisor. They tried to deter me and said it would take 48 hrs to escalate but I said I don't care you need to fix this I'll wait within 10 mins the supervisor had emailed me a return label and sent new shoes no recharge. So again, a headache indeed if they screw up your orders for anything not in store. My Alterations lady was 5 stars, but the rest of the experiencew was a 3 star if that. Just be prepared in case this happens to you. :/ ~Racine

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