Best car repair in Ballwin, Missouri (MO) 2024

"Your alignment is done, the steering wheel is straight, you're good to go". - Well, it's not actually. See the photo. "With your Lifetime Alignment, You've gotten 4 alignments in less than two years so you've gotten your money's worth. We're not supposed to do any more on this car." - So apparently a "life time alignment" is a 4 time alignment. One of which was to correct a poor alignment they did (like this one, with the crooked "straight" steering wheel). Integrity doesn't seem to be very important here. Caveat; the shop manager is a good guy. I'm sure he's trying to cut cost with hours because he's short-staffed and has some Kool-Aid drinking monkey in a suit breathing down his neck about numbers. So I'd say this is a Firestone Corporate issue, rather than this specific location. This is just the location I've had this experience at. ~Tucker

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