Best manufacturer in O'Fallon, Missouri (MO) 2024

The following complaint was written as a review on their website that states it will be posted in 24 hours - 3 weeks later and it has not been posted yet! We have 4 Octane Ro machines that have very LIGHT usage. It is an extremely poor built machine that we have had nothing but problems with. Customer service reps have informed us that it was made with a battery that is not powerful enough to power the machine. Therefore the screen doesn’t turn on. They released a software patch that dims the screen (to save power), which means you can not see the display clearly. It also means that when you pause for a few seconds the console resets instead of starting up where you left off. So the fix does not actually solve the issue – it just creates others. The machines were down for several months. True Fitness [who bought Octane] said that it was due to a shortage of parts – I am not sure how this is a consumer problem? We have a product that is in warranty and it needs to be fixed. Eventually, several months later after MANY service-calls the product was fixed (again, with the other issues from the patch). The product also has a problem with the footplates. There are plastic moldings that hold the foot plate in place that keep snapping off meaning that the foot plate can’t hold your feet making the unit unusable. They say there is a long back log and we can’t get them in. Again, meaning we can’t use our Octane product for WEEKS on end. We have just lost 4 plates in 4 days!! On top of the 4 other plates we have already replaced. The product was clearly released without testing. ~Hadley