Best fast food restaurant in Union, Missouri (MO) 2024

My fiance and I went through the drive thru, and we ordered 20 nuggets. However they were cold so I went inside to ask them for fresh nuggets because they were not. The manager himself (blue long sleeve button up) simply said "we're closed." I then asked him again if we could just simply get a new order of nuggets because mine were old. And he again said, "were closed and we drop of nuggets 48 at a time." I then explained to him that since we had already paid we would just like our nuggets because it was the only thing my sick fiance wanted this day, and I would have preferred our food to be hot. He did tell the back of the house to drop them, and then the worker in the back yelled "were closed!!!!" I watched them throw away food with no gloves, and the kid putting food up did not put on gloves until the manager told him to because I had seen. During the process of my order cooking he began doing things around me such as locking all of the doors and turning off all of the lights except for one. He was extremely rude, and not professional at all, and made me feel really upset. We've decided to not continue using this location unfortunately. ~Lemon

I typically do not give 5 star ratings simply because as with every other thing in life, there is always room for improvement. Having said that this is not just a 4 star, it is at least a 4.5 star rating. I went to the restaurant after church to grab lunch to take home to the family because I was feeling lazy and didn't want to cook. When I walked up to the counter with my coupon for a family bundle, the lady at the cash register kind of smiled nervously and said "oh they are gonna love this" she then nervously laughed and stated that they were very short staffed but would get it out as soon as they could. I told her not to worry at all, I was fine and in no hurry. Let me just say, every single one of these workers were putting forth 100% effort to not only take care of the folks inside but also the packed drive through AND on top of all that the dining room was clean.....great job BK Union crew, you guys were rocking it and with all of that still smiling and being just overall fantastic. Just wanted to let you all know your efforts did not go unnoticed, in case no one else tells you. ~Dawn

Ordered four items through their website at 4:30pm to be picked up at 6:30. Upon arriving at 6:30 my order not ready. When I inquired about my food the employee said they were in the process of making it at that moment because they had fallen behind due to a mad rush moments before. As I waited for my items another customer came in and ordered several sandwiches themselves. They began using foul language in an attempt to make the employee move faster. The employee responded with crude language and rushed through my order to get to theirs. When I got home I opened my wrap and saw this. My wrap was no where near uniform and they literally threw it together. I paid as much for this wrap as a regular foot long, and it had less food inside than a six inch. Usually I am unable to finish my wrap in one sitting, but that was not the case tonight. My other sandwiches looked rushed barely had any substance to them. What happened to quality customer service? It must have left on the bus. ~Nobody